Free Refund Policy Template

About Free Refund Policy Template

A refund policy tells customers exactly what to expect if they're not satisfied with a purchase — how long they have to request a refund, what's eligible, how to actually request one, and how long processing takes. Beyond keeping customers informed, a clear refund policy is often a requirement from payment processors (Stripe, PayPal, and others frequently ask for one during account review) and helps reduce chargebacks, since customers who know how to request a legitimate refund are less likely to dispute a charge with their bank instead.

This tool generates a complete refund policy covering eligibility windows, non-refundable item categories (useful for digital products that have already been delivered or accessed), how to submit a request, processing timelines, and what to do if a refund is delayed — filled in automatically with your company name, website, and contact email.

Refund terms vary a lot by business type: a SaaS subscription typically needs prorated or no-refund language for partial billing periods, a physical goods store needs return-shipping terms, and digital downloads usually need stricter no-refund-after-access language. The generated policy uses a common, reasonable default (30-day window, standard processing times) — adjust the specific numbers and exclusions to match your actual business terms before publishing.

How it works

1. Enter your details. Fill in your company name, website, and contact email.
2. Review the generated policy. The full refund policy text updates live as you type.
3. Adjust and publish. Update the refund window and exclusions to match your actual terms, then publish on a dedicated page.